Store Policies
Credit
and Exchanges
Dondero Diamonds and Fine Jewelry will issue a full refund,
credit, or exchange for any jewelry purchased, if returned in original condition
within 30 days. Refunds are issued in accordance with the original method
of payment.
Custom Work
Custom
made or personalized jewelry is not returnable.
Layaway Policy
Items placed on layaway will be held for up to six months. Payments are required
monthly. If layaway payments are not received, the items may be returned
to stock.
Appraisals
Appraisals will be issued free of charge
upon request, for any item purchased at Dondero's for over $500 selling price.
The receipt copy is proof of purchase and can be used for insurance needs
depending on insurance company (consult your agent).
Servicing and Cleaning
Dondero's will clean your jewelry and check the prongs
free of charge. We recommend that this be done at least twice a year.
Repairs
Dondero's accepts no responsibility for any clarity enhanced diamonds
damaged during repair unless otherwise disclosed by the customer. Any proof
of appraisal value on any items in for repair is the responsibility of the
customer to provide.